1800flowers.com Customer Service Conversation

Please copy and share if you find this as amusing as I do ... It is the text of a chat conversation I had with a cusotmer service representative from 1800flowers.com

Thank you for choosing 1-800-flowers.com. A representative will be with you shortly.
You are now chatting with Marchell.
You: I'm having a hard time finding something that can be delivered to the 98846 zip code ... that's a small town. Pateros, WA
Marchell: One moment please while I find that information for you.
Marchell: I am sorry, we do not have delivery for today. We can arrange a delivery for early next week. Tuesday
You: That's fine ... but I wasn't necessarily looking for delivery today ... just a product that can be delivered there at all. I hadn't put in a delivery date ... just looking for a product everything I have chose so far said it can't be delivered there.
Marchell: I will just a vendor Item and not a local florist designed item.
You: okay ...
Marchell: Ok..Has the information helped with making a choice?
You: You're kidding, right? I still haven't received the information about the product to select or how to select one that can be sent to 98446. You said a vendor item and not a local florist designed item .... How do I find that?????
You: That should be 98846
Marchell: Thank you for waiting. I'll be with you in just a moment.
Marchell: Yes I am searching that area and I suggested vendor item to ensure a delivery to the small town.
You: I will find another company .... I don't know how to find a vendor item ... you still haven't told me how to do that. Is this a real person or a computer automated response.
Marchell: I am real. If you look to our web page the vendor items will arrive in a box ready to arrange
You: Okay ... Marchell, I've looked at the web page and every time I select any item it says it can't be delivered to 98846. Is there a tab or button on the web page that says "vendor items" .... I thought my question was very clear ..." How do I find the vendor items?"
Marchell: If an item says same day it is made by a florist.If the item has a picture of a box it is made by UPS
You: Aaaaah, Okay ... we're getting closer ... so far I haven't found any pictures of boxes .... WHERE DO I FIND THOSE??????
Marchell: I'm sorry for the delay. I'll be right with you.
Marchell: I'll be right with you.
Marchell: Ok..lets calm down..and look at this link for me 92625
Marchell: on the web site..ok?
You: I don't see that link ... you will have to be more specific as to where it's located on the web page.
Marchell: please put that number in the search box. At the top of the page on the right.
Marchell: Hello! How can I help you with your order today?
You: You've been helping me ... please refer back to our conversation. I put the number 92625 into the search box at the top as instructed to do so, but it comes back with "0 results"
Marchell: sorry 93625
Marchell: ok do you see how that product has a box in the picture?
You: Okay ... it looks like that item is for "Chocolate Dipped Strawberries." I'm not opposed to sending those, However, when I put in the shipping zip code and went to select the date ... It said that the item cannot be shipped to that zip code.
You: Yes I see the picture
You: the picture of the box, but it still said that it couldn't be shipped to the zip code that I had selected
Marchell: ok now with any item that has a box you will need to select a date for next week. it is defaulting to early than that.
You: It won't even allow me to select a date .... When I go to open the "delivery date" calendar a message box pops up that says that it cannot be delivered to that zip code.
Marchell: I'm sorry for the delay. I'll be right with you.
Marchell: Ok I am working on a solution.
You: Okay
Marchell: Thank you for waiting. I'll be with you in just a moment.
You: You've already been helping me ... and said you were working on a solution.
Marchell: Ok dear..example..I chose item 4098 (shade of silver and yellow) I use the calendar and choose date of 5/11 and save it to the cart just as I was placing the order
Marchell: Ok can you see how it is done. I want you to call us..And agent will do it.
You: Your reference to me as "dear" and apparent lack of understanding that it is not allowing me to choose any date at all is disconcerting to me. I'm ending this conversation and will email a text of the conversation to your company. Perhaps they will retrain you. I would be less concerned if you seemed to understand the problem, but just couldn't help and said so. But you've failed to answer some very specific questions that I've had and then refer me as "Dear" I find demeaning.
Marchell: I am sorry..I apologize!!
Marchell: I did not mean to offend.
You: You can tell that to your supervisor ...

Poppies--May 2, 2010

Robert and I visited the poppy fields today. This year they've put on a beautiful display!